Occasionally, unexpected changes in schedules can occur, leaving you in need of additional assistance urgently.
By generating overtime shifts with an emphasis on urgency, you can effectively communicate the need for immediate support to your employees.
Create Urgent Overtime
Urgent overtime can be created for shifts that start within the next hour.
Desktop
To create urgent overtime shift from Assigned Shift, simply hover over the selected shift, click on the menu button, select "CREATE URGENT OVERTIME" and confirm.
To mark unassigned shift, click on Open Shifts, tick the OT checkbox and confirm.
Mobile
To offer unassigned shifts as overtime, simply tap on the hand icon on the shift and confirm.
To offer shifts that have already been assigned, you need to first set the shift to "Unassigned"
Tap on the shift to open the edit form.
Scroll to the bottom and select --UNASSIGNED-- in the Assign Employee input field.
Then simply follow the steps from above.
The overtime shift will be marked with a clock icon to highlight the urgency.
Employee Notifications
Based on the roles and times of the shifts, only employees who have been assigned with the role and are available at the time will receive an email notification and will be able to view and grab overtime shifts.
Grabbing an urgent overtime shift follows the same process as normal overtime grab and the steps can be found here.
When an employee grabs a shift, you’ll receive and email notification, and the rota will be updated automatically.
Administration of Overtime
The admin view of the overtime shift will also display the clock icon, which will remain even when the shift has been grabbed.
We've also added an extra column to the export file which will provide you with information on whether the particular overtime shift was urgent.
