Whilst our software is simple and easy to use we provide free online support and training to help new businesses get set up and started.

Users can book a training session through our website. Training sessions are normally conducted using Microsoft Teams. We can use our clients own internal tools if necessary and where provided by the client.
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Training sessions are interactive allowing the user to outline the specific outcomes they want to achieve through their use of the service.  
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The trainer tailors the training around their understanding of those needs focusing on specific features and functionality that are most relevant to the customer. 

We have an interactive live chat service that enables users to request help with specific features.  Our live chat is powered by Intercom.
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Live Chat is available Monday to Friday 9:00pm to 5:00pm (UK Time) on normal working days. Please see below note on Holiday Period Support.

Our typical response times are shown within the chat based on current agent availability and chat volumes.
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Our support team will initially interact with users by live chat to provide support and assistance. If the user requires a demonstration or additional training or direction in the use of a feature, our support team will schedule an online training or demonstration session using Microsoft Teams.
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The Intercom chat bot will match user requests for help with relevant articles and tutorials in advance of a member of our support team being able to interact directly.

We have a support area on our website which provides a wide range of tutorials that direct users in how to access and use the various features of our service.  
These articles are supported by automated product tours on our web and mobile applications along with video demonstrations hosted on YouTube.
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These articles and tutorials are updated and maintained regularly to cover new feature releases and feature updates and improvements.

We observe the bank and public holidays of Northern Ireland. During these times our offices close and support team availability is reduced.

Over traditional holiday periods such as Easter and Christmas we also have a reduced support capacity as our teams take a well earned break.

To mitigate and limit the risk of operational issues we have a policy of no application changes in the lead up to and over these periods.

Our team can still be reached via our support channels at these times, however only Critical priority issues can be dealt with.

Critical issues include

If your issue is not urgent please feel free to contact us on chat and a member of the team will respond as soon as possible.

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