There might be a situation when an overtime shift has been grabbed by mistake or the employee is no longer able to cover the shift.
You can find which employee grabbed which overtime shift by navigating to
Shift Swaps -> Admin -> Overtime
This view will show "future" overtime shifts.
You can view overtime shifts from the past by choosing the "Export" option.
Once you have been informed that a grabbed overtime shift is to be re-opened follow these steps.
Go to the rota view and navigate to the week in question
Delete the shift from the rota.
This action will be recorded in the Shift Swap - Admin Tab and in the Export.
Next step is to create a new unassigned shift with the same details including the role.
Then simply mark the shift for overtime, opening it up for relevant employees.
Please note that the person who originally grabbed the shift will be able to view and grab the overtime shift again.
Please also note that the employee who grabbed the shift will not be notified automatically of the change. They will no longer see the shift on their rota or in their future overtime shifts, however you may want to notify them offline of the change.